If you don't find an answer to your question here, just drop us an
Q: What is your Returns Policy? We do not accept returns unless there is some
extraordinary reason, such as a defective print or CD. In such cases you
must email first to get authorization. All our printed maps are printed
after we receive your order.
I'm a retail store, how can I display your products? See
Q: I don't have
a PayPal account, can I still buy your maps online? Absolutely. We use PayPal to accept credit cards,
and no account with them is required. If you're still having trouble
using your credit card through our website,
Q: How do I pay for a Special Order?
Special orders are easy. Just go the Special Order form at the
bottom of the Contact
Us page. You can buy anything here, as long as you make it
clear to us what you are paying for. You can get some
the form here
Q: The web site adds too much for shipping
multiple maps. What do I do
Our web site is not as tidy as we would like. If you are
buying 3-4 copies of the same map and the web site charges you full
shipping/handling for each map, that's not good! We only
charge 1/2 for each additional map. For example, we charge $8 s/h
for one large map rolled. 3 copies are $16 s/h ($4 for each of the
others). Use the
Special Order form to get around this problem. You can also send
Q: What format are the maps on CD? What do I get on a CD?
Most of our CD's contain maps in a PDF file. This is an
open format that most computers can read. We provide Windows
version's of the Adobe® Reader® Software on the CD, but the latest
version can always be
download from Adobe. Some CD's contain JPEG or TIFF images of
maps, for more information refer to the product description (if you
find that unclear, send us an email).
Q: What program do I use to view PDF files
on the CDROMS? We usually recommend that people use the latest version of
Adobe® Reader®, see the Get Adobe® Reader® button in the left
Can I buy the CDs in stores? Yes, we have maps and CDs at many retail stores in
Vermont, Massachusetts & New Hampshire. Contact us
to find the closest one near you.
Q: How do I print/enlarge a
section of a map? To print a small area of the map, if you are using
Adobe Reader, you simply zoom into the area you want to print, select PRINT
(or press ctrl-P) and then select the print range "Current View". This
option wont be available if you have more than one page on your screen at a
Similarly, to extract a small piece of map out into
other software, just use the Windows Clipboard feature. Zoom in to the area
you want and press your Print Screen button. The screen image will now be in
the clipboard, and can be easily pasted into other software (such as an
image editing program or word processor). You will need to crop some of the
edges of this screenshot, as it will include extraneous non-map images.
Q: The map I want isn't available, do you have plans to get
it? We're constantly scanning new maps, and if there is
demand for a specific map we'd like to hear from you so we can go
out and get it. We also have several maps that are still in the
process of being scanned or complied, so if you're curious don't
hesitate to inquire.